FAQs

FAQs 2018-10-09T06:41:58+00:00

Your frequently asked questions—answered!

Here you will find all the questions you’ve asked us plus details of other questions we think you may need to know the answers to.

How secure is your personal data with us? 2018-10-09T08:25:05+00:00

Our website is located on secure servers and we use https site security plus additional website security to protect our website from hacking. Additionally, our emails are also stored on secure servers. To date we have never been hacked or had our emails compromised.

Do you hold credit card or payment data? 2018-10-09T08:24:28+00:00

Generally, we do not hold this type of data and certainly don’t hold it on the website. Payments are processed by PayPal and we are never party to any sensitive data.

For how long do you store my personal data? 2018-10-09T08:23:50+00:00

Generally we only keep data stored on the website for a period of 6 months. Email exchange data may be stored for longer especially if you are an on-going customer.

Where is my personal data stored? 2018-10-09T08:23:04+00:00

This data is sometimes stored in the website database for a minimum of 6 months. It may also be securely stored with our hosting company and on our work laptop or PC desktop.

How do we use your personal data? 2018-10-09T08:22:26+00:00

We only use the data you provide to get in contact with you and to process you order requirement. We may also use this data to provide emails, newsletters or physical mail.

What personal data do you hold on me? 2018-10-09T08:21:38+00:00

We typically hold your email contact data such as your name, company name, email address, home address, phone number, area of interest and additional notes.

My purchase has been lost in the post. What should I do? 2018-10-09T07:20:31+00:00

Don’t worry, if your package did not arrive, just get in touch with us and we’ll do our level best to ensure a positive outcome. You may want to open a support ticket so a member of our team can sort things out.

How do I return a broken item? 2018-10-09T06:48:14+00:00

This is simple and straight forward. It is has been cleared with the returns department you will need to follow the returns procedure set out on this page. Once returned we will be in touch.

Which shipping company do you use? 2018-10-09T06:36:47+00:00

We generally use Royal Mail for all of our shipping. However, from time to time we may try other shipping service providers such as DPD or DHL.