Your frequently asked questions—answered!
Here you will find all the questions you’ve asked us plus details of other questions we think you may need to know the answers to.
Our website is located on secure servers and we use https site security plus additional website security to protect our website from hacking. Additionally, our emails are also stored on secure servers. To date we have never been hacked or had our emails compromised.
Generally, we do not hold this type of data and certainly don’t hold it on the website. Payments are processed by PayPal and we are never party to any sensitive data.
Generally we only keep data stored on the website for a period of 6 months. Email exchange data may be stored for longer especially if you are an on-going customer.
This data is sometimes stored in the website database for a minimum of 6 months. It may also be securely stored with our hosting company and on our work laptop or PC desktop.
We only use the data you provide to get in contact with you and to process you order requirement. We may also use this data to provide emails, newsletters or physical mail.
We typically hold your email contact data such as your name, company name, email address, home address, phone number, area of interest and additional notes.
Don’t worry, if your package did not arrive, just get in touch with us and we’ll do our level best to ensure a positive outcome. You may want to open a support ticket so a member of our team can sort things out.
This is simple and straight forward. It is has been cleared with the returns department you will need to follow the returns procedure set out on this page. Once returned we will be in touch.